Refund policy

RETURN & REFUND POLICY

Last Updated: June 2026

At Klavon, we strive to provide high-quality products and excellent customer service. By placing an order through our website, you agree to the terms outlined in this Return & Refund Policy.

1. Return Eligibility

Customers may request a return within fourteen (14) calendar days after receiving their order.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase must be provided.

  • The item must not show signs of misuse, accidental damage, modification, neglect, or excessive wear.

Klavon reserves the right to reject any return that does not meet these requirements.

2. Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

  • Personalized or custom-made products.

  • Products marked as Final Sale.

  • Gift cards.

  • Perishable goods.

  • Opened hygiene, health, beauty, or personal care products.

  • Products returned without prior authorization.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, you must contact us within seven (7) days of delivery.

To process your request, we may require:

  • Order number.

  • Clear photographs of the item.

  • Photographs of the packaging.

  • Description of the issue.

After review, Klavon may provide a replacement, store credit, partial refund, or full refund at its sole discretion where permitted by applicable law.

4. Return Authorization

Customers must contact Klavon before returning any item.

Returns sent without prior authorization may be refused and returned to the sender at the sender's expense.

5. Return Shipping Costs

Unless the item is defective, damaged, or incorrectly delivered, customers are responsible for all return shipping expenses.

Original shipping charges are non-refundable.

We strongly recommend using a trackable shipping service. Klavon is not responsible for returned packages lost during transit.

6. Refund Processing

Once the returned item is received and inspected, customers will be notified regarding the outcome of their refund request.

Approved refunds will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on banks, card issuers, and payment providers.

7. Order Cancellation

Orders may be cancelled before they enter processing or fulfillment.

Once an order has been processed, packed, prepared for shipment, or dispatched, cancellation may no longer be possible.

If payment processing fees have already been incurred, such fees may be deducted from the refundable amount where permitted by applicable law.

8. Refused Deliveries and Undeliverable Orders

If an order is refused, unclaimed, abandoned, returned due to an incorrect shipping address provided by the customer, or returned because customs duties, taxes, or import charges were not paid by the recipient, Klavon reserves the right to deduct:

  • Return shipping costs.

  • Carrier handling charges.

  • Customs-related fees.

  • Payment processing fees where legally permitted.

Any remaining balance will be refunded to the customer.

9. Shipping and Delivery

Most orders are delivered within approximately 3–6 business days.

Delivery estimates are provided for informational purposes only and are not guaranteed.

Delivery times may vary due to:

  • High order volumes.

  • Seasonal demand.

  • Carrier delays.

  • Customs inspections or processing.

  • Weather conditions.

  • Public holidays.

  • Supply chain disruptions.

  • Technical issues.

  • Circumstances beyond our reasonable control.

Customers acknowledge that occasional delays may occur.

Klavon shall not be held liable for delays caused by third-party carriers, customs authorities, governmental actions, force majeure events, or other circumstances beyond our reasonable control.

10. Chargebacks and Payment Disputes

Customers agree to contact Klavon before initiating a chargeback or payment dispute with their bank, credit card issuer, or payment provider.

Klavon reserves the right to provide all relevant documentation, shipment records, delivery confirmations, communications, and transaction information to financial institutions and payment processors when responding to disputes.

Fraudulent chargebacks may result in the refusal of future orders and other actions permitted by law.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Klavon's total liability arising from any claim relating to a product or order shall not exceed the amount paid by the customer for the specific product giving rise to the claim.

Klavon shall not be liable for any indirect, incidental, consequential, punitive, or special damages, including loss of profits, loss of opportunity, loss of data, or business interruption.

12. Contact Information

For all return, refund, or order-related inquiries, please contact:

Email: support@klavon.store

Legal Business Information

Seller:

Zoo Galaxy
Ul. Żorska 93-93B
43-100 Tychy
Poland

NIP: 6463001714

Brand Ownership

Klavon is a commercial brand, trade name, and online store operated and owned by Zoo Galaxy.

All rights relating to the Klavon brand, website, content, product presentations, trademarks, logos, graphics, and associated intellectual property are owned, controlled, or licensed by Zoo Galaxy unless otherwise stated.

Any unauthorized use, reproduction, distribution, or exploitation of Klavon intellectual property is strictly prohibited.