Shipping policy

SHIPPING POLICY

Last Updated: June 2026

Thank you for shopping with Klavon.

This Shipping Policy outlines the terms and conditions governing the shipment and delivery of products purchased through our website.

By placing an order with Klavon, you acknowledge and agree to this Shipping Policy.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Processing times may be extended during:

  • High order volume periods;

  • Promotional events;

  • Holidays;

  • Inventory updates;

  • Technical interruptions;

  • Circumstances beyond our reasonable control.

Orders are not processed on weekends or public holidays.

2. Estimated Delivery Times

Most orders are delivered within approximately 3–6 business days.

Delivery estimates are provided for informational purposes only and are not guaranteed.

Actual delivery times may vary due to:

  • Carrier delays;

  • Customs inspections;

  • Weather conditions;

  • Seasonal demand;

  • Public holidays;

  • Transportation disruptions;

  • Supply chain issues;

  • Force majeure events;

  • Other unforeseen circumstances.

Customers acknowledge that occasional delays may occur.

3. Shipping Locations

Klavon currently ships to eligible destinations as displayed during checkout.

We reserve the right to limit or refuse shipments to certain regions, countries, territories, or addresses at our sole discretion.

4. Shipping Confirmation and Tracking

Once an order has been shipped, customers may receive a shipping confirmation email containing tracking information when available.

Tracking updates are provided by third-party carriers.

Klavon is not responsible for delays or inaccuracies in tracking information provided by shipping carriers.

5. Customer Responsibility for Shipping Information

Customers are solely responsible for providing accurate shipping information.

If incorrect, incomplete, or outdated shipping information is provided:

  • Delivery delays may occur;

  • Additional shipping fees may apply;

  • Orders may be returned, lost, or undeliverable.

Klavon shall not be responsible for losses resulting from inaccurate shipping information provided by the customer.

6. Lost, Delayed, or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery operations are controlled by the carrier.

Klavon is not responsible for:

  • Carrier delays;

  • Delivery exceptions;

  • Theft after confirmed delivery;

  • Delivery issues caused by third parties.

If a package is reported as lost, Klavon may assist in opening an investigation with the carrier.

Any compensation, replacement, refund, or resolution shall be determined based on carrier findings and applicable circumstances.

7. Customs, Duties, and Import Charges

For international shipments, customs duties, import taxes, fees, and related charges may apply depending on the destination country.

Such charges are the responsibility of the recipient unless otherwise stated during checkout.

Failure to pay customs duties, taxes, or import charges may result in shipment delays, refusal, return, or destruction of the package.

Klavon shall not be responsible for losses resulting from customs-related actions.

8. Refused, Returned, or Undeliverable Shipments

If a shipment is:

  • Refused by the recipient;

  • Returned due to an incorrect address;

  • Unclaimed;

  • Returned because customs fees were not paid;

Klavon reserves the right to deduct:

  • Return shipping costs;

  • Carrier fees;

  • Customs charges;

  • Administrative handling costs;

  • Payment processing fees where permitted by law.

Any remaining refundable balance will be returned to the original payment method.

9. Multiple Shipments

Orders containing multiple products may be shipped separately.

Customers may receive multiple tracking numbers and separate deliveries.

Additional shipping charges will not be incurred unless clearly stated during checkout.

10. Force Majeure

Klavon shall not be liable for shipping delays, failures, or interruptions caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters;

  • Extreme weather;

  • Labor disputes;

  • Government actions;

  • Customs delays;

  • Transportation disruptions;

  • Pandemics;

  • Cyber incidents;

  • Supply chain disruptions.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Klavon's liability for any shipping-related claim shall not exceed the amount paid by the customer for the affected product.

Klavon shall not be liable for indirect, incidental, consequential, punitive, or special damages arising from shipping or delivery issues.

12. Contact Information

For shipping-related inquiries, please contact:

Email: support@klavon.store

Legal Business Information

Zoo Galaxy
Ul. Żorska 93-93B
43-100 Tychy
Poland

NIP: 6463001714

Brand Ownership

Klavon is a commercial brand and online store owned and operated by Zoo Galaxy.

All shipping services offered through the Klavon website are provided by or on behalf of Zoo Galaxy.