Terms of service

TERMS OF SERVICE

Last Updated: June 2026

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THIS WEBSITE OR PLACING AN ORDER.

By accessing, browsing, using this website, creating an account, or placing an order through Klavon, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service, our Privacy Policy, Refund Policy, Shipping Policy, and any other policies published on this website.

If you do not agree with these Terms, you must not use this website or purchase any products.

1. Acceptance of Terms

By placing an order through Klavon, the customer expressly confirms that:

  • They are at least 18 years of age or have legal capacity under applicable law.

  • They have reviewed and accepted these Terms of Service.

  • They understand and agree to all store policies.

  • They authorize Klavon to process the order and payment.

Completion of a purchase constitutes full acceptance of these Terms of Service.

2. Company Information

Klavon is a commercial brand and online store operated by Zoo Galaxy.

All products offered through the website are sold by Zoo Galaxy.

3. Product Information

We make reasonable efforts to ensure product descriptions, specifications, images, and pricing are accurate.

However, Klavon does not warrant that:

  • Product descriptions are error-free.

  • Colors displayed on screens accurately represent actual products.

  • Product information is complete, current, or free from inaccuracies.

Minor differences in appearance, packaging, dimensions, colors, or specifications shall not constitute a defect.

4. Pricing and Payment

All prices displayed on the website are subject to change without notice.

Klavon reserves the right to:

  • Correct pricing errors.

  • Refuse or cancel orders affected by pricing inaccuracies.

  • Limit quantities purchased.

  • Reject suspicious transactions.

Payment must be successfully authorized before an order can be processed.

5. Order Acceptance

An order confirmation email does not constitute final acceptance of an order.

Klavon reserves the right to refuse, limit, or cancel any order at any time for reasons including but not limited to:

  • Product availability issues.

  • Fraud prevention measures.

  • Pricing errors.

  • Violation of these Terms.

  • Suspicious purchasing behavior.

In such cases, any collected payment may be refunded.

6. Shipping and Delivery

Estimated delivery times are provided for informational purposes only and are not guaranteed.

Delays may occur due to:

  • Carrier operations.

  • Customs inspections.

  • High order volumes.

  • Supply chain interruptions.

  • Weather events.

  • Public holidays.

  • Technical disruptions.

  • Circumstances beyond our reasonable control.

Risk of loss and ownership of products passes to the customer upon delivery to the shipping address provided.

Customers are responsible for providing accurate shipping information.

7. Returns and Refunds

Returns and refunds are governed exclusively by the Klavon Return & Refund Policy.

By placing an order, customers acknowledge that they have reviewed and accepted the Return & Refund Policy.

8. Chargebacks and Payment Disputes

Customers agree to contact Klavon before initiating any chargeback, payment dispute, or claim with a financial institution or payment processor.

Klavon reserves the right to provide all available evidence, including:

  • Order records.

  • Tracking information.

  • Delivery confirmations.

  • Customer communications.

  • Fraud prevention data.

Fraudulent or abusive chargebacks may result in order restrictions and legal action where permitted by law.

9. Intellectual Property

All content available on this website, including but not limited to:

  • Logos.

  • Brand names.

  • Product presentations.

  • Graphics.

  • Website design.

  • Text.

  • Images.

  • Videos.

  • Marketing materials.

is owned, controlled, licensed, or used by Klavon and Zoo Galaxy and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, sold, or exploited without prior written permission.

10. Prohibited Activities

Users may not:

  • Violate any applicable law.

  • Interfere with website operations.

  • Attempt unauthorized access to systems.

  • Use automated tools to scrape content.

  • Engage in fraudulent activity.

  • Submit false information.

  • Abuse refund or chargeback procedures.

Klavon reserves the right to suspend or terminate access for violations of these Terms.

11. Disclaimer of Warranties

To the fullest extent permitted by law, the website and products are provided on an "AS IS" and "AS AVAILABLE" basis.

Klavon makes no warranties, express or implied, including but not limited to:

  • Merchantability.

  • Fitness for a particular purpose.

  • Non-infringement.

  • Continuous website availability.

  • Error-free operation.

12. Limitation of Liability

To the maximum extent permitted by law:

  • Klavon shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages.

  • Klavon's total liability arising from any claim shall not exceed the amount paid for the product involved in the claim.

This limitation applies regardless of the legal theory asserted.

13. Force Majeure

Klavon shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control, including:

  • Natural disasters.

  • War.

  • Terrorism.

  • Labor disputes.

  • Government actions.

  • Internet failures.

  • Transportation interruptions.

  • Supply chain disruptions.

  • Pandemics or public health emergencies.

14. Account Suspension

Klavon reserves the right to suspend, restrict, or permanently terminate access to the website or services at its sole discretion where misuse, fraud, abuse, or violation of these Terms is suspected.

15. Policy Updates

Klavon reserves the right to modify these Terms of Service at any time.

Updated versions become effective immediately upon publication on the website.

Continued use of the website constitutes acceptance of the revised Terms.

16. Contact Information

For questions regarding these Terms of Service:

Email: support@klavon.store

Legal Business Information

Zoo Galaxy
Ul. Żorska 93-93B
43-100 Tychy
Poland

NIP: 6463001714

Brand Ownership

Klavon is a commercial brand, trade name, and online store exclusively owned and operated by Zoo Galaxy.

All rights, title, interest, intellectual property, goodwill, branding elements, website assets, logos, content, and associated commercial rights relating to Klavon belong to Zoo Galaxy unless otherwise expressly stated.

By placing an order through Klavon, the customer confirms that they have read, understood, and agreed to these Terms of Service, the Privacy Policy, the Return & Refund Policy, and all other policies published on the website.